Support

Contact

If you have a problem with the game or your account, please email us.

• To: [email protected]
• Please include: your game nickname (your ID if you linked an account), your device (Windows PC, Android), and what happened and when

We reply as soon as we read your email. Feedback about the game can also be left in the in-game chat.

Frequently asked questions

The answers are in Korean.

• The game window does not appear
• I cannot load my account
• Pressing keys does not move the hero
• I want to continue on another PC or phone
• My progress differs between PC and phone
• A new version is out, but the game does not update
• My record does not appear in the ranking

Account and privacy

• Account deletion: how to delete your account in the game, and how to ask us when you cannot open the game
• Privacy Policy: what information we process, why, and how long we keep it
• Terms of Service: the rules for using the game and this site
• Odds (Korean): item odds for weapon boxes, fusion, pet draws, costume draws and legendary enhancement

Reporting chat

If you see an offensive message in chat, tap the message and press Report. We check every report ourselves. Press Block to hide that person's messages on your screen.